Default intake
Support requests should use descriptions, platform details, app version numbers, operating system version, reproduction steps, and exact error text when available.
Support-data policy
Support starts without your vault data.
Effective date: June 6, 2026
Digital Gun Vault is built around local-first firearm recordkeeping. Support should preserve that posture: no user vault data is requested, accepted, or retained by default.
The project does not intake user data unless the exchange is explicitly granted by the user and explicitly approved by the owner of the Digital Gun Vault application for that specific support issue.
Data we do not request
Do not send vault files, exports, firearm lists, serial numbers, NFA paperwork, location screenshots, recovery passwords, master passwords, private keys, or identity documents.
Explicit consent only
Digital Gun Vault does not intake user data unless a rare support issue cannot be diagnosed another way and the exchange is narrow, voluntary, explicitly granted by the user, and explicitly approved by the owner of the Digital Gun Vault application before any data is sent for that specific support issue.
Limited purpose
Any approved support data is used only for the specific support request that justified the exchange. Digital Gun Vault does not use support intake to build a hosted firearm database or collect inventory records.
Owner approval requirement
A support request is not approval by itself. Any exception to the default no-intake posture requires clear user consent and explicit approval from the owner of Digital Gun Vault for that specific support issue.
Sensitive attachments
If support asks for a screenshot, redact firearm details, serial numbers, names, addresses, storage labels, and document thumbnails unless the approved support request specifically requires one of those fields.
Legal boundaries
Support can help with app behavior, installation, vault workflows, imports, exports, and troubleshooting. It does not provide legal advice, transfer authorization, ownership determinations, valuation opinions, estate administration advice, or ATF filing services.